Contact Us 2026

AFTER-SALES EMAIL

Please email us at contact@shopvene.com and we will get back to you within 48 hours (for faster resolution to your issue, please include your order number when contacting us).

For U.S. Customers：For quick support on weekdays, call us at +1 251 257 1356 — we answer fastest between 9 AM–12 AM (morning) or 9 PM–12 PM (evening)!
P.S. Support for other regions will be available soon!

If you have not received an email from us for more than 3 days, there are two possibilities.

Our email system did not receive your email, please send us another email.
We replied to you but you did not receive it, please check your spam folder.

If none of the above methods work, you can contact us via contact@shopvene.com

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SELF-SERVICE RETURN & EXCHANGE

Self-service returns & exchanges are live! Click the link to submit your request instantly. We’ll process it promptly to ensure a seamless experience for you.

SUBMIT RETURNS AND EXCHANGES REQUEST

MESSENGER

Contact us via Facebook @Vene or Instagram @Vene.for a faster response. We will respond within 24 hours. The average response time is 4 hours.

WHOLESALE

If you have questions regarding wholesale, please contact us at contact@shopvene.com.
Please be advised that the wholesale contact information provided is exclusively for wholesale inquiries. For retail questions, customer service, or other concerns, please use After-sales service.

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